Contact us
CONTACT INFORMATION
How to get to us
Legal address: 04074, Kyiv, str. Konoplyanska, 12




Complaints
COMPLAINTS PROCESS
In case of an appeal or complaint addressed to the CAB LLC "SPE DIN LTD" and/or the IB LLC "SPE DIN LTD," the management of the appeal or complaint is carried out in accordance with the requirements of this procedure.All appeals and complaints must be submitted in writing (letter or email).
The submission of an appeal or complaint does not suspend the decisions made by the CAB LLC "SPE DIN LTD" or the IB LLC "SPE DIN LTD."Upon receiving a complaint, it is analyzed by the CAB LLC "SPE DIN LTD" and/or the IB LLC "SPE DIN LTD" to determine whether it relates to the activities of the CAB LLC "SPE DIN LTD" and/or the IB LLC "SPE DIN LTD." If so, an Appeals Commission (hereinafter referred to as the Commission) is created in each specific case by the CAB LLC "SPE DIN LTD" and/or the IB LLC "SPE DIN LTD" to review appeals and complaints.
The functions, duties, rights, and responsibilities of the Appeals Commission are established in the Regulation on the Appeals Commission of the CAB LLC "SPE DIN LTD," ND P No. 034-13. The CAB LLC "SPE DIN LTD" and/or the IB LLC "SPE DIN LTD" confirms receipt of the complaint or appeal and notifies the complainant or appellant of its receipt.